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Track My Order

Enter your order details to retrieve status and tracking information.

Frequently Asked Order Tracking Questions

How Do I Track My Order?

We will provide you with a tracking number for your order once it has been shipped from our warehouse.

Additionally, you may track your order by using the TRACK MY ORDER tool in our Customer Service section.

Simply enter your SBID email address and your SNEAKERBOY order number to check the status of your order.

How Do I Track My Order?
What Does My Order Status Mean?

We Have Received Your Order
Stock Allocated, Stock on Backorder

We Are Preparing Your Order
Preparing Your Order

We Are Preparing to Ship Your Order
Preparing To Ship

Your Order Is On It's Way To You
Shipped to Customer, In Transit To Store For Pickup

Your Order Is Waiting In-Store
Awaiting Collection

Your Order Has Been Collected From Store
Collected

Your Order Has Been Rejected
Cancelled

Your Order Has Been Returned
Returned

We Require Further Information From You
Payment Challenged, Awaiting Information From Customer

Can I Update The Delivery Address On My Order?

We like to process your orders as quickly as we can so please ensure your shipping and billing information is accurate before submitting your order.

You may update your DELIVERY ADDRESS in your SBID while your order is in the status of READY TO PICK.

International customers may update their delivery address through DHL once the order has been shipped.

For any urgent issues with your order, please email help@sneakerboy.com

Can I Update The Delivery Address On My Order?
Can I Receive SMS Updates For My Parcel?

Once your order has been dispatched from the SNEAKERBOY warehouse you will receive SMS updates from the relevant courier service to keep you up-to-date with the progress of your delivery.

Can I Receive SMS Updates For My Parcel?
How Do I Know If My Order Has Been Dispatched?

Once your order has left the SNEAKERBOY warehouse you will receive an email with tracking information to confirm shipment.

You will also receive SMS updates from the relevant courier service to keep you informed on the progress of your delivery.