SNEAKERBOY ID (SB ID)

YOUR SNEAKERBOY ID IS THE EMAIL ADDRESS YOU ENTERED WHEN YOU CREATED YOUR ACCOUNT.

YOU CAN USE YOUR SNEAKERBOY ID TO MAKE PURCHASING QUICKER, SAVE ADDRESS DETAILS AND TO CHECK YOUR ORDERS.

 

PRICING AND CURRENCY

ALL PAYMENTS FOR ORDERS WILL BE IN THE CURRENCY CLEARLY DISPLAYED AT THE CHECKOUT.  

TO VIEW AVAILABLE CURRENCIES, SELECT THE 'SET REGION' OPTION FROM THE DROP DOWN IN THE MAIN MENU. 

GST IS PAYABLE ON ALL GOODS DELIVERED TO AN AUSTRALIAN SHIPPING ADDRESS. GST IS CALCULATED FOR YOU AND IS CLEARLY DISPLAYED IN THE CHECKOUT PROCESS.  

IF GST IS APPEARING ON THE CHECKOUT PAGE AND YOUR SHIPPING ADDRESS IS OUTSIDE AUSTRALIA, ENSURE YOU HAVE YOUR REGION SET CORRECTLY BY SELECTING THE 'SET REGION' OPTION FROM THE DROP DOWN IN THE MAIN MENU. 

 

PAYMENT AND BILLING

WE OFFER A VARIETY OF PAYMENT OPTIONS INCLUDING PAYPAL, CREDIT CARD (VISA, MASTERCARD AND AMERICAN EXPRESS), WECHAT PAY ONLINE, AFTERPAY, AND GIFT VOUCHERS. 

ALL SNEAKERBOY TRANSACTIONS VIA CREDIT CARD ARE PROCESSED USING 256-BIT SSL ENCRYPTION THROUGH A PCI-DSS COMPLIANT PAYMENT GATEWAY. 

FOR YOUR PROTECTION WE DO NOT STORE YOUR CREDIT CARD DETAILS. 

PAYMENT FOR YOUR ORDER WILL BE TAKEN WHEN YOU PLACE IT. WE WILL REFUND YOUR PAYMENT WHERE YOUR ORDER IS NOT ACCEPTED OR CANCELLED IN ACCORDANCE WITH THESE CONDITIONS.

ORDERS

TO PLACE AN ORDER YOU MUST:

  • BE 18 YEARS OF AGE OR OVER (BY PLACING AN ORDER YOU PROMISE THAT THIS IS THE CASE);
  • USE AND HAVE BEEN ISSUED A VALID CREDIT/DEBIT CARD THAT IS ACCEPTABLE TO US;
  • AUTHORISE US TO PROCESS CHARGES ON YOUR CREDIT/DEBIT CARD IN THE AMOUNT OF THE TOTAL PURCHASE PRICE FOR THE GOODS ORDERED; AND
  • OTHERWISE, MEET OUR ELIGIBILITY CRITERIA AND ORDERING PROCEDURES.

WHEN YOU PLACE AN ORDER, YOU OFFER TO PURCHASE THE GOODS SET OUT IN THE ORDER (GOODS) FOR THE PRICE, INCLUDING DELIVERY TIME, FEE AND ANY APPLICABLE TAXES. AFTER PLACING AN ORDER, YOU WILL RECEIVE AN EMAIL RECEIPT CONFIRMING THE DETAILS OF YOUR PURCHASE. THIS EMAIL RECEIPT DOES NOT COMPRISE A CONTRACT.  

ORDERS MADE VIA CREDIT CARD MAY BE SUBJECT TO A SECURITY CHECK. 

IN THE EVENT THAT YOUR ORDER IS SUBJECT TO A SECURITY CHECK, YOU WILL RECEIVE AN EMAIL FROM HELP@SNEAKERBOY.COM REQUESTING MORE INFORMATION BEFORE YOUR ORDER CAN MOVE INTO PROCESSING. 

YOUR ORDER WILL BE SUBJECT TO A DELAY.  

THIS DELAY WILL BE DEPENDANT ON THE SPEED OF RESPONSE AND COOPERATION FROM YOU (THE CUSTOMER).  

FAILURE TO RESPOND TO THE REQUEST FOR MORE INFORMATION WITHIN 3 BUSINESS DAYS WILL RESULT IN THE CANCELLATION AND REFUND OF YOUR ORDER.

EVEN WHERE WE SEND YOU AN EMAIL ACCEPTING YOUR ORDER, IT REMAINS SUBJECT TO AVAILABILITY. IF THERE IS A PROBLEM WITH AVAILABILITY, WE WILL CONTACT YOU AND OFFER AN ALTERNATIVE OR A FULL REFUND. IF WE ARE ONLY ABLE TO FULFIL PART OF YOUR ORDER, PAYMENT WILL BE TAKEN FOR YOUR WHOLE ORDER, THEN ON DISPATCH A REFUND TO THE EXTENT RELATING TO THE UNAVAILABLE GOODS WILL BE MADE.

 

SNEAKERBOY CREDIT

ANY SNEAKERBOY STORE CREDIT ISSUED BY US IS VALID FOR 12 MONTHS UNLESS OTHERWISE STATED.

 

PRE-ORDERS 

WE OFFER OUR CUSTOMERS THE CHANCE TO PURCHASE CERTAIN LIMITED STYLES PRIOR TO RELEASE. PAYMENT IS TAKEN AT THE TIME THE ORDER IS PLACED AND GUARANTEES THE GOODS WILL BE SHIPPED IMMEDIATELY ONCE THE PRODUCT ARRIVES INTO STOCK. 

DUE TO THE NATURE OF SOME OF THESE RELEASES WE CANNOT ALWAYS CONFIRM WHEN THE GOODS WILL ARRIVE INTO STOCK, HOWEVER, WE WILL ENDEAVOUR TO KEEP YOU UPDATED ON THE PROGRESS OF YOUR ORDER. 

UNLESS OFFERED TO YOU, YOU ARE UNABLE TO CANCEL OR RETURN PRE-ORDERS. 

 

ORDERS  

WE WILL ALWAYS ENDEAVOUR TO FULFIL YOUR ORDER ONCE COMPLETED AND PAID FOR. IF A PRODUCT SHOULD BECOME UNAVAILABLE AFTER YOUR ORDER HAS BEEN CONFIRMED AND PAID FOR, WE WILL REFUND THE PRICE YOU PAID FOR THE PRODUCT WITHIN 30 DAYS FOLLOWING THE DATE OF PAYMENT 

 

CANCELLATION 

YOU CAN CANCEL ANY FULL PRICED ORDER BEFORE ITS STATUS BECOMES "PROCESSING" (USUALLY WITHIN 2 HOURS OF YOUR ORDER BEING PLACED). 

PLEASE SEE 'SHIPPING AND RETURNS' FOR FULL TERMS AND CONDITIONS ON REFUNDS.
SALE ITEMS AND ITEMS WITH A RELEASE DATE CANNOT BE CANCELLED UNDER ANY CIRCUMSTANCES. 

 

 

ENQUIRIES

YOU CAN EMAIL US ON HELP@SNEAKERBOY.COM WITH ANY QUERIES.