Frequently Asked Order Tracking Questions
We will provide you with a tracking number for your order once it has been shipped from our warehouse.
Additionally, you may track your order by using the TRACK MY ORDER tool in our Customer Service section.
Simply enter your SBID email address and your SNEAKERBOY order number to check the status of your order.
We Have Received Your Order
Stock Allocated, Stock on Backorder
We Are Preparing Your Order
Preparing Your Order
We Are Preparing to Ship Your Order
Preparing To Ship
Your Order Is On It's Way To You
Shipped to Customer, In Transit To Store For Pickup
Your Order Is Waiting In-Store
Awaiting Collection
Your Order Has Been Collected From Store
Collected
Your Order Has Been Rejected
Cancelled
Your Order Has Been Returned
Returned
We Require Further Information From You
Payment Challenged, Awaiting Information From Customer
We like to process your orders as quickly as we can so please ensure your shipping and billing information is accurate before submitting your order.
You may update your DELIVERY ADDRESS in your SBID while your order is in the status of READY TO PICK.
International customers may update their delivery address through DHL once the order has been shipped.
For any urgent issues with your order, please email help@sneakerboy.com
Once your order has been dispatched from the SNEAKERBOY warehouse you will receive SMS updates from the relevant courier service to keep you up-to-date with the progress of your delivery.
Once your order has left the SNEAKERBOY warehouse you will receive an email with tracking information to confirm shipment.
You will also receive SMS updates from the relevant courier service to keep you informed on the progress of your delivery.
