THE LEGAL STUFF

WE'VE TRIED TO MAKE OUR POLICIES CLEAR BY SUMMARISING THE MAIN TERMS AND ALSO PROVIDING YOU WITH MORE DETAIL BELOW.

YOU CAN EMAIL US ON HELP@SNEAKERBOY.COM WITH ANY QUERIES. 

WHERE WE USE THE WORD "SNEAKERS" WE'RE REFERRING TO SNEAKERS OR ANY OTHER PRODUCT YOU BUY FROM US.

SNEAKERBOY ID (SB ID)

YOUR SNEAKERBOY ID IS THE EMAIL ADDRESS YOU ENTERED WHEN YOU CREATED YOUR ACCOUNT.

YOU CAN USE YOUR SNEAKERBOY ID TO MAKE PURCHASING QUICKER, SAVE ADDRESS DETAILS AND TO CHECK YOUR ORDERS.

PRICING AND CURRENCY

ALL PAYMENTS FOR ORDERS WILL BE IN THE CURRENCY CLEARLY DISPLAYED IN THE CHECKOUT. YOU MAY CHANGE YOUR CURRENCY BY SELECTING THE SET REGION OPTION FROM THE MAIN MENU.

GST IS PAYABLE ON ALL GOODS DELIVERED TO AN AUSTRALIAN SHIPPING ADDRESS AND IS CALCULATED FOR YOU AND CLEARLY DISPLAYED THROUGH THE CHECKOUT PROCESS.

PAYMENT AND BILLING

WE OFFER A VARIETY OF PAYMENT OPTIONS INCLUDING VISA, MASTERCARD AND AMERICAN EXPRESS.

PAYMENT FOR YOUR ORDER WILL BE TAKEN WHEN YOU PLACE IT. WE WILL REFUND YOUR PAYMENT WHERE YOUR ORDER IS NOT ACCEPTED OR CANCELLED IN ACCORDANCE WITH THESE CONDITIONS.

FOR YOUR PROTECTION WE DO NOT STORE YOUR CREDIT CARD DETAILS.

ORDERS

TO PLACE AN ORDER YOU MUST:

  • BE 18 YEARS OF AGE OR OVER (BY PLACING AN ORDER YOU PROMISE THAT THIS IS THE CASE);
  • USE AND HAVE BEEN ISSUED A VALID CREDIT/DEBIT CARD THAT IS ACCEPTABLE TO US;
  • AUTHORISE US TO PROCESS CHARGES ON YOUR CREDIT/DEBIT CARD IN THE AMOUNT OF THE TOTAL PURCHASE PRICE FOR THE GOODS ORDERED; AND
  • OTHERWISE MEET OUR ELIGIBILITY CRITERIA AND ORDERING PROCEDURES.

WHEN YOU PLACE AN ORDER, YOU OFFER TO PURCHASE THE GOODS SET OUT IN THE ORDER (GOODS) FOR THE PRICE, INCLUDING DELIVERY FEE AND ANY APPLICABLE TAXES, SPECIFIED. IF WE DON'T ACCEPT YOUR OFFER (E.G. BECAUSE OF PROBLEMS WITH PAYMENT), WE WILL LET YOU KNOW AS SOON AS POSSIBLE. YOUR ORDER WILL BE ACCEPTED WHEN WE SEND YOU AN EMAIL CONFIRMING THAT YOUR ORDER HAS BEEN ACCEPTED, OR WHEN WE ACTUALLY DISPATCH THE GOODS, WHICHEVER OCCURS FIRST. EVEN WHERE WE SEND YOU AN EMAIL ACCEPTING YOUR ORDER, IT REMAINS SUBJECT TO AVAILABILITY. IF THERE IS A PROBLEM WITH AVAILABILITY, WE WILL CONTACT YOU AND OFFER AN ALTERNATIVE OR A FULL REFUND. IF WE ARE ONLY ABLE TO FULFIL PART OF YOUR ORDER, PAYMENT WILL BE TAKEN FOR YOUR WHOLE ORDER, THEN ON DISPATCH A REFUND TO THE EXTENT RELATING TO THE UNAVAILABLE GOODS WILL BE MADE.

SNEAKERBOY CREDIT

ANY SNEAKERBOY STORE CREDIT ISSUED BY US IS VALID FOR 12 MONTHS ONLY.

WHAT'S IN THE BOX?

WHAT YOU WILL GET IN THE BOX IS YOUR SNEAKERS, THE SNEAKERBOY SECURITY TAG - WHICH YOU SHOULDN'T REMOVE IF YOU'RE GOING TO RETURN YOUR SNEAKERS & THE SB003 SNEAKER BAG.

WHEN WILL I RECEIVE MY ORDER?

ONCE SHIPPED, YOU WILL RECEIVE AN EMAIL NOTIFYING YOU OF THE TRACKING INFORMATION FOR YOUR ORDER. ORDER STATUS INFORMATION IS ALSO AVAILABLE VIA THE SNEAKERBOY WEBSITE WHEN LOGGED IN WITH YOUR SBiD (click to access).

OUR PREFERED CARRIERS ARE TOLL FAST AND AUSTRALIA POST EXPRESS.

ENQUIRIES

You can email us on help@sneakerboy.com with any queries.